Cancel future renewals online
Open your workspace, choose Manage subscription and cancel in the Stripe billing portal. Cancellation normally takes effect at the end of the current paid period. The portal and workspace show the cancellation status. No further renewal is charged after the cancellation takes effect. Contact ha9kou@gmail.com if you cannot access your account.
Withdraw from a purchase
If a statutory withdrawal right applies to your purchase, you may exercise it within the applicable period; for eligible distance contracts this is generally 14 days from entering the contract. We do not treat use of this website alone as a waiver of statutory withdrawal rights.
Withdraw from a contract online →
Sign in, open Support, choose Withdrawal from a purchase, identify the purchase if needed and confirm your request. No reason is required. Submission creates an immediate dated acknowledgement, available in your workspace and as a downloadable receipt. It records your decision for review; it does not silently change your subscription or claim that a refund has already been issued. You can also send a clear statement by email or post to the operator listed below.
Example: “I withdraw from my ProtoScrape purchase made on [date], under account [email]. My name is [name].” We will process eligible statutory refunds within the applicable legal deadline, generally 14 days after being informed of a valid withdrawal, using the original payment method unless otherwise agreed.
Billing errors and refund requests
If you believe you were charged twice, billed after cancellation, or charged incorrectly, choose Billing or refund in workspace Support. Include the invoice identifier and a brief explanation. Never send a card number, security code, password or API key. We investigate the invoice, subscription status and credit ledger before responding. Any refund is confirmed separately; submitting a request does not itself issue one.
Outside mandatory rights, refunds are reviewed individually in light of the issue, service delivered and unused credits. There is no blanket automatic refund guarantee. Failed, cancelled or expired jobs release their credit reservation; they do not create a separate card refund. A successful job may still contain inaccurate upstream information, so inspect results and report unexpected output.
Contact and rights
KHERROUBI Abdelkader, ProtoScrape, 11 Rue Auguste Pégurier, apt 402, 06200 Nice, France. Email: ha9kou@gmail.com.
This policy does not limit mandatory consumer rights. See the French public-service explanation of distance-purchase withdrawal rights for general information, and our terms for subscription details.